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Latest Reviews

In-depth Technical Reviews and Comments by Certified IT Specialists

ServiceNow

ServiceNow

ServiceNow is a platform-as-a-service (PaaS) provider of IT service management (ITSM) software. ServiceNow offers a portfolio of cloud-based products that automate and manage IT service relationships across the enterprise.
Microsoft System Center

Microsoft System Center

Microsoft System Center Service Desk provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.
KACE

KACE

KACE Help Desk Software allows IT to report, track and remediate system issues for employees throughout their organization. Kace was acquired by Dell in 2010, but is still offered by Dell as a standalone product.  
Kayako

Kayako

Kayako is a software company offering a cloud-based customer service platform and on-premise help desk and customer support software. Kayako is available both as a SaaS (software as a service) cloud-based solution ('Kayako OnDemand') and as an on-premise, self-hosted solution ('Kayako Download').
ManageEngine

ManageEngine

ManageEngine makes enterprise IT management software for IT administrators and IT managers working in small, medium, and large enterprises. It is a division of Zoho Corporation, a privately held company headquartered in Pleasanton, CA (USA) with offices in North America, Europe, and Asia.
Aternity Application Monitoring

Aternity Application Monitoring

Aternity Inc. is an enterprise software company headquartered in Westborough, MA. Aternity, formerly known as Gelion Networks, was founded in 2004. Aternity provides End User Experience Management solutions that complement traditional Application Performance Management (APM) tools through its Frontline Performance Intelligence (FPI) Platform. 


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