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Contributor Articles on Information Technology and Security

Beware of Apple ID Phishing Scams

Beware of Apple ID Phishing Scams

You may have been scammed after you responded to an e-mail that appears it came from Apple. When hackers send e-mails that appear to come from a legitimate company like Apple (or Google, Microsoft, PayPal, etc.), with the objective of tricking the recipient into typing in passwords, usernames, credit card information and other sensitive data, this is called phishing.
The Ins and Outs of Call Center Security

The Ins and Outs of Call Center Security

Companies that want to employ at-home workers for their call centers to save money and reduce the hassles of office space have to look at security considerations. In addition to thorough vetting of the agents and their equipment, organizations also need to ensure that the security is top-notch. A cloud-based contact center combats these issues. Here are some considerations: